Last updated: August 2, 2026

1. Who We Are
Our website address is: kestranorth.ca. Our business is Kestra North (operating out of Canada). For any privacy-related questions, you can contact us at [email protected].

2. What Personal Data We Collect and Why We Collect It
We collect personal data from you when you visit our site, register an account, or place an order. Here is what we collect and why:

• Order & Checkout Data: When you place an order, we collect your name, billing address, shipping address, email address, and phone number. This is strictly necessary to fulfill your order, arrange shipping (through carriers like Canada Post), and ensure we can contact you regarding your purchase.
• Account Data: If you create an account on our website, we store your name, email address, and shipping details. You can edit or delete this information at any time through your account dashboard.
• Contact Forms: If you contact us via our website form, we will collect your name and email address to reply to your inquiry.
• Cookies & Analytics: We use cookies to remember your cart items and track site usage for analytics (like Google Analytics) so we can improve our website. These cookies do not store your personal financial information.
• Email Marketing (CASL Compliance): We only send promotional emails to you if you have explicitly opted-in by checking a box during checkout or account creation. You can unsubscribe from these emails at any time by clicking the “unsubscribe” link at the bottom of our emails.

3. Who We Share Your Data With
We do not sell or rent your personal data to third parties. However, we must share minimal data with specific service providers to run our business:

• Shipping Carriers: To deliver your order, we share your name and physical shipping address with our courier (e.g., Canada Post).
• Payment Processors: We use third-party payment processors to handle your financial transactions. These processors adhere to strict security standards (PCI-DSS) and we only share the necessary order data required for them to process your payment. We do not store your credit card numbers on our own servers.
• Email Service Providers: We may use a third-party platform to send our operational and promotional emails. They only have access to your email address for this specific purpose.

4. How Long We Retain Your Data
We retain your order information indefinitely for tax, accounting, and warranty purposes. If you leave a comment or inquiry, we retain that data indefinitely so we can refer back to it. You can request to have this data deleted at any time (see Section 5).

5. Your Data Rights (PIPEDA Compliance)
If you have an account on our site or have placed orders, you have the right to:

• Access: Request a digital file of the personal data we hold about you.
• Rectification: Request that we correct any inaccurate data we hold about you.
• Erasure: Request that we erase your personal data.
  To exercise any of these rights, please email us at [Insert your email address].

6. Age Restriction
Our products are not intended for minors. By placing an order or creating an account on this website, you confirm that you are 18 years of age or older (or of legal age in your province of residence).

7. Data Security
We take data security seriously. We use industry-standard SSL encryption to protect your data during transmission over the internet. Only authorized staff members have access to your data to process orders.

8. Third-Party Links
Occasionally, we may link to third-party websites on our blog or resources page. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing them with any personal data.

9. Changes to this Policy
We may update this privacy policy from time to time to reflect changes in the law or our business practices. Any changes will be posted on this page, and the “Last updated” date will be revised.